Privacy Policy
Last updated: 10 April 2026
Who We Are
Hot Tub Movers UK is a trading name of Telford Installations. We are the data controller for personal data collected through this website.
- Address: Balcony Farm Buildings South Brinks, Wisbech, Peterborough PE14 0RP
- Email: contact@hottubmovers.uk
- Phone: 07405 112338
What Data We Collect
We collect the following personal data when you use our website:
When you request a quote
- Name
- Phone number
- Email address (optional)
- Collection and delivery postcodes
- Service requirements
When you use our AI chat
- Messages you send during the conversation
- Any contact details you voluntarily share in the chat
Automatically collected
- IP address (for rate limiting and security)
- Cookie consent preferences
How We Use Your Data
| Purpose | Lawful Basis |
|---|---|
| Responding to quote requests | Legitimate interest (pre-contractual enquiry) |
| Following up on leads from chat | Legitimate interest (pre-contractual enquiry) |
| Rate limiting and security | Legitimate interest (protecting our service) |
| Sending service-related communications | Performance of a contract |
Who We Share Data With
We share your data with the following third-party processors:
- Resend — email delivery service (for sending quote notifications to our team)
- Cloudflare — website hosting and AI processing (Workers AI, Vectorize)
We do not sell your data to third parties. We do not share your data with marketing companies.
International Transfers
Your data may be processed by Cloudflare and Resend, which operate servers outside the UK. Both providers maintain adequate safeguards for international data transfers in compliance with UK GDPR.
How Long We Keep Data
- Quote requests: Retained for up to 24 months, then deleted
- Chat conversations: Not stored permanently; processed in real-time and email notifications retained for up to 24 months
- Cookie consent: 13 months from the date of consent
Your Rights
Under UK GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate data
- Erasure — ask us to delete your data ("right to be forgotten")
- Restriction — ask us to limit how we use your data
- Portability — request your data in a machine-readable format
- Objection — object to processing based on legitimate interests
To exercise any of these rights, contact us at contact@hottubmovers.uk. We will respond within 30 days.
Complaints
If you're unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.